General Healthcare Resrouce's  Blog

Three Ways Non-Clinical Employees Are Critical to Your HCAHPS Scores

Aug 21, 2018 9:28:00 AM / by General Healthcare Resources posted in HCAHPS, Non-Clinical, Technology


According to the HCAHPS Executive Insight, more than 30,000 patients are surveyed every day about their recent hospital experience.  And, every day, more than 8,400 patients complete the HCAHPS survey.  Based in part on the outcomes of those surveys, hospitals can lose or gain up to 2% of their CMS reimbursements.  

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