Tightening labor markets, heightened competition for talent, increased penalties for poor performance…yep, it’s pretty much the perfect storm for healthcare HR. 

According to the HCAHPS Executive Insight, more than 30,000 patients are surveyed every day about their recent hospital experience.  And, every day, more than 8,400 patients complete the HCAHPS survey.  Based in part on the outcomes of those surveys, hospitals can lose or gain up to 2% of their CMS reimbursements.